1. Booking & Payment
A non-refundable deposit of 50% is required to secure your event date. Your booking is not confirmed until the deposit has been received.
The remaining balance is due no later than 7 days prior to the event date unless otherwise agreed in writing.
Failure to make payment by the due date may result in cancellation of the booking and release of the reserved event date.
2. Order Changes
Any changes to your order must be requested at least 7 days prior to the event date.
Additional items, upgrades, customizations, or last-minute requests may incur additional charges and are subject to availability.
3. Cancellations & Rescheduling
All deposits are non-refundable.
If the event is cancelled within 7 days of the scheduled event date, the full balance may become due due to materials, labor, scheduling, and preparation costs already incurred.
Events may be rescheduled subject to availability. Any payments made may be applied toward a new event date within 6 months of the original booking date.
4. Venue Requirements & Access
The client is responsible for confirming that the venue permits balloon décor, helium balloons, backdrops, freestanding structures, wall attachments, ladders, and any other equipment required for installation.
The client is responsible for ensuring that the venue is accessible and ready for setup at the agreed installation time.
Any delays caused by restricted venue access, unavailable loading areas, elevators, parking limitations, or venue staff may result in additional charges.
5. Delivery & Installation
Delivery and installation fees are quoted separately unless otherwise stated.
Once the installation is completed and accepted, responsibility for the décor transfers to the client.
6. Balloon Décor & Outdoor Installations
Balloon installations are temporary decorative products.
The lifespan of balloons depends on environmental conditions including temperature, humidity, sunlight, wind, and handling.
Outdoor installations are particularly vulnerable to weather conditions and may experience reduced longevity, discoloration, movement, or popping.
No guarantees, refunds, or replacements are provided for damage caused by weather or environmental conditions after installation is completed.
7. Product Availability & Color Variations
Due to supplier availability, slight variations in balloon colors, materials, flowers, props, or decorative elements may occur.
We reserve the right to substitute products with comparable items of equal or greater value while maintaining the overall design concept.
8. Safety Warning
Balloon decorations may present choking hazards for children and potential risks to pets due to latex exposure or broken balloon pieces.
Clients are responsible for supervising children and pets around all décor installations.
Balloons and decorative materials should be kept away from open flames, heat sources, and sharp objects.
9. Cleanup & Disposal
Unless otherwise agreed in writing, the client is responsible for the removal, cleanup, and disposal of all balloon décor following the event.
Cleanup or takedown services may be provided for an additional fee if arranged in advance.
Balloons should never be intentionally released into the environment.
10. Rental Equipment
All rental items, including but not limited to backdrops, arches, stands, frames, pedestals, signage, and props, remain the property of VELVET BLOOM STUDIO.
The client assumes responsibility for all rental items from the time of installation until collection or return.
The client is financially responsible for any loss, theft, damage, vandalism, scratches, or breakage of rental equipment.
Additional charges may apply if rental items are not available for pickup at the agreed time.
11. Limitation of Liability
VELVET BLOOM STUDIO is not responsible for damage caused by weather conditions, venue staff, guests, children, pets, third parties, or circumstances beyond our control after installation is completed.
Our liability shall be limited to the amount paid by the client for the services provided.
12. Photography & Marketing
We reserve the right to photograph completed installations and use such photographs and videos for portfolio, website, social media, advertising, and promotional purposes unless otherwise requested by the client in writing before the event.
13. Force Majeure
VELVET BLOOM STUDIO shall not be held liable for delays, cancellations, or inability to perform services due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, government restrictions, transportation disruptions, venue closures, labor shortages, or emergencies.
In such circumstances, deposits remain non-refundable but may be transferred to a new event date within 6 months, subject to availability.
14. Acceptance
By paying the invoice issued through Stripe, submitting payment for the order, or otherwise confirming the booking, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions. No separate signed agreement is required unless specifically provided by VELVET BLOOM STUDIO.
